Shipping & Return Policy

We’re committed to fast, discreet, and secure delivery — no matter where you are.

📦 Shipping Information

  • Processing Time: Orders are processed within 24 hours (Mon–Fri).
  • Domestic Shipping: 2–5 business days across Canada via Canada Post or private couriers.
  • International Shipping: 7–12 business days depending on the destination.
  • Tracking: All orders include a tracking number sent via email.
  • Packaging: Vacuum-sealed and smell-proof with no mention of cannabis on the label.

💬 Shipping FAQs

What if my order is lost or delayed?

We work closely with our couriers and will assist you with tracking and resolution. If your package is lost due to our error, we will reship it at no additional cost.

Can I change my shipping address after placing an order?

Only if your order hasn’t shipped yet. Contact us as soon as possible.

🔄 Return & Refund Policy

Due to the nature of our products, all sales are final. However, if you receive damaged, incorrect, or defective products, contact us within 48 hours of receiving your package.

  • 📧 Email photos and your order number to support@shopnakedcannabis.ca
  • 🔁 We’ll assess and may issue a replacement or store credit at our discretion.